FAQs
How does it work?
This is a unique, collaborative service that relies on your stories, input and family knowledge. You’ll be the keeper and gatherer of the information, and I’ll use what you share to create the design.
If you’d like to work together, please get in touch via the Contact page. I’ll arrange a free 30-minute consultation to hear more about your family and answer any questions you have.
After our chat, I’ll send you a quote, an estimated completion date and an agreement. As a small business, I ask for a 30% deposit when you engage me. Once that’s in place, I’ll get started as soon as possible.
What do I need to supply?
Family Tree Designs:
Please provide the first and last names of the direct ancestors in your family line, whether the design is for you, you and your partner, or your children. I’ll provide a simple template for you to fill in.
Family Symbols Design:
Please provide a collection of up to 40 symbols to feature in the design, supplied to me in one digital folder as high-resolution scans.
For the best result, images need to be at print resolution (300 dpi or higher) and should be clear, complete and free from blurring, pixelation or distortion. If some symbols aren’t suitable for print, I may need to digitally rebuild them. If you don’t have a particular symbol available, I can also create a new digital version.
The better the source image, the sharper and higher quality the final artwork will be.
I’ll also need a brief description of each symbol and its significance. This information will be used to create the accompanying booklet that explains the story and meaning behind each symbol.
Family Sayings Design:
Please provide sayings from 14 different people or family groups. If they’re short, I can fit two or three sayings in each box. I’ll fit on as many as space allows, but it makes sense that each text box/square is attributed to only one person or group.
Family Recipe Design:
Please provide a high resolution (300 dots per inch) scan of your chosen recipe.
What if I don’t have a scanner?
If you don’t have a scanner, your local library is usually happy to assist and should be able to email it straight from their copier.
Who does the framing?
Kin Creative uses framefox.co.nz for printing and framing. The Tāmaki Makaurau Auckland-based company produces each museum-grade frame and print from scratch using high-quality materials. Framefox’s frame mouldings are sourced through PEFC and FSC certified suppliers – ensuring only sustainably sourced timber is used.
Please forward any printing or framing questions regarding a job to me, and I’ll communicate directly with Framefox.
What glazing options are there?
Glazing protects your artwork, print or photo from dust and damage. Standard glass is included in the price for each frame, with the float framed canvas options not needing glass.
Framefox’s glazing options are:
Standard glass
Standard clear 2mm glass, works well for most applications except those exposed to sunlight.
Artglass UV 99™
Engineered to block over 99% of harmful UV rays, Artglass UV 99™ offers museum-grade protection to preserve artwork from fading and discolouration.
Artglass AR 70™ Anti‑Reflective Glass (Recommended)
Anti-reflective glass that reduces glare to less than 1% and transmits over 98% of visible light. Offers crystal-clear viewing with 70% UV protection.
How long does it take to receive my framed design after it goes to print?
Production and delivery time can take approximately 2 weeks after I’ve sent the file to print. If you still haven’t received it after that time, I’ll chase it up with Framefox and let you know the status of the job.